DCFS Gets New Abuse Reporting System
11/29/2012 @ 12:51 PMChicago, IL -- The state's Department of Children and Family Services has a new phone system, designed to help make reporting child abuse and neglect easier. The department gets more than 250-thousand calls a year and the new system will help manage those calls. It puts them into a queue and monitors them in real time, it allows workers can manage multiple calls simultaneously, gives callers updates on their hold times, and allows DCFS staff to study and evaluate calls. The previous system was more than 30-years old and couldn't sustain the call volume. State officials blame the old call system for causing delays in field response time. Anyone who suspects a child is being abused or neglected is urged to call the hotline at 1-800-25-ABUSE.
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