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Ameren Illinois to Help Past Due Customers

By Bruce Kropp, WJBD News

Ameren Illinois has announced a plan to help customers with past due balances.  The company says for a limited-time only customers will be able to establish a repayment plan by making a 10 percent down payment.  

The Director of Ameren Illinois Customer Service Shirley Stennis says from now until March 31st eligible customers can pay 10 percent of their outstanding balance and the remaining amount in monthly installments.  After April first, customers will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.  

Stennis hopes customers will take advantage of the offer to avoid having their service disconnected.  Service will only be disconnected after Ameren has issued a final disconnection notice and attempted to contact the customer.  

After March 31st, residential customers with past due amounts and have failed to establish a payment plan or have broken a payment plan agreement will be subject to service disconnection beginning April first.  

To establish a payment plan, you can call Ameren Illinois Customer Service at 1-800-755-5000.  

Some customers may be eligible for receive bill payment assistance from LIHEAP (Low Income Home Energy Assistance Program).  The program provides energy services payment assistance to eligible low income households, elderly persons and those with disabilities.  For more information you can call the Energy Assistance Hotline at 877-411-9276.   

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